When someone has a positive experience the system asks them to leave their experience on one of the social channels like Google or Facebook. This generates positive reviews organically and automatically.
Complaints Get Sent To Specific Members of Your Team to Resolve
Besides just getting in front of negative reviews of your business, less than stellar experiences get sent to your team to resolve and to satisfy compliance requirements.
No Need To Sign-in To Take A Complaint From An Angry Customer
The last thing your receptionist has time to do when an angry customer calls is to find her login information to properly log a complaint. Staff members just need to assure the customer, click a button, & fill in the details.
No Need To Call And Email – Automatic Follow-up With Customer
No need to send separate emails every time there is an update to the case. Add details or updates while automatically giving the customer a status update in one easy step.